Terms of Service

• Market Post — the operator of the platform, referred to as "we" / "us".
• Agency — a business user placing orders on the marketplace.
• Account Owner — a user whose Instagram Business or Creator account has been onboarded onto the platform.
• Moderator / Admin — internal operators who review content, manage accounts, and resolve disputes.
• Content — any text, image, video, caption, comment, or other material uploaded to or published through the Services.
• Credits — pre-funded balance used to settle orders on the marketplace.

• You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction.
• Organizations may register only through an authorized representative. The representative warrants that they have the authority to bind the organization.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Enable two-factor authentication.
• Provide accurate, current, and complete information; keep it up to date.
• We may refuse, suspend, or terminate accounts that violate these Terms, applicable law, or the Meta Platform Terms.

Market Post operates a controlled marketplace: every Instagram Business account onboarded has been verified, and every order is reviewed by a human moderator before being published. Market Post itself is not a party to the advertising relationship between an Agency and the Account Owner — we are the platform that facilitates discovery, booking, publishing, and insights.

• Available slots, rates, and niches are displayed on each account detail page. Displayed rates are exclusive of applicable taxes unless noted.
• An order is created when an Agency selects a slot, supplies the creative, and confirms the charge. Acceptance by the Account Owner / moderation team completes the booking.
• Market Post may reject or unpublish orders that violate the Content Policy (Section 7), applicable law, or the Meta Platform Terms.

• Agencies pre-fund a credit wallet via the supported payment channels. Credits are denominated in IDR unless stated otherwise.
• Credits are non-transferable, cannot be exchanged for cash, and have no expiry as long as the account is in good standing.
• Each accepted order deducts credits from the wallet according to the displayed rate at the time of order placement.
• If an order is rejected by moderation or cannot be fulfilled by the Account Owner, the corresponding credits are returned to the wallet in full.
• Refund of unused credits back to the original payment method may be requested in writing to billing@marketpost.app; processing fees and currency-conversion costs may be deducted as disclosed.
• Taxes, withholding, and similar charges are the responsibility of the party on whom they are imposed by law.

Publishing Content to an Account Owner's Instagram account is performed through the official Meta Instagram Graph API after the Account Owner has authorized Market Post via OAuth. By connecting your Instagram account you authorize Market Post to create media containers, publish posts, read insights, and manage comments on your behalf strictly within the scopes you approve.

• You may revoke Market Post's access at any time through the Admin Console or directly via your Meta business settings.
• Scheduled posts are best-effort: Meta rate limits, media container failures, or Meta-side outages may delay or prevent publishing.
• Content must comply with the Instagram Community Guidelines, the Meta Community Standards, and all applicable advertising laws.

You retain all rights to the Content you submit. For the limited purpose of operating the Services, you grant Market Post a worldwide, non-exclusive, royalty-free license to host, store, reformat, transmit, and publish your Content to the Instagram accounts you designate. This license ends when you delete the Content, except where required by law or to complete orders that are already in progress.

You represent and warrant that (a) you own the Content or have all necessary rights to grant the license above, (b) the Content does not infringe any third-party rights, and (c) the Content complies with the Content Policy below.

You may not submit, publish, or request publication of Content that:

• Is unlawful, defamatory, fraudulent, misleading, or deceptive.
• Infringes intellectual property, privacy, or publicity rights.
• Contains malware, phishing, or links to unsafe destinations.
• Promotes regulated products (gambling, alcohol, tobacco, firearms, controlled substances, financial services) without the required disclosures and age-gating.
• Involves explicit sexual content, hate speech, or harassment.
• Impersonates a third party or otherwise violates the Meta Platform Terms or Instagram Community Guidelines.

We reserve the right — but not the obligation — to review, reject, edit, or remove any Content at our sole discretion.

• Reverse engineer, scrape, or build a competing service from the platform.
• Interfere with, disable, or bypass security, rate-limiting, or access controls.
• Use the Services to send spam, unsolicited messages, or to engage in artificial engagement / follower fraud.
• Misrepresent affiliation with an Account Owner or act on an Instagram account without authorization.

The in-product live-chat and ticketing feature provides best-effort support. When no moderator is available, an optional AI assistant may respond using a curated knowledge base and a restricted set of tools scoped to your organization. AI answers are generated text and may contain errors — they do not constitute legal, financial, or professional advice. For critical matters request a human moderator explicitly.

We strive for high availability but the Services are provided "as is" and "as available". We may modify, suspend, or discontinue features with reasonable notice. Scheduled maintenance will be announced in-app. Unscheduled outages will be communicated promptly via the status page or email.

Except as expressly stated in these Terms, the Services are provided without warranty of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Market Post does not guarantee any specific outcome, engagement level, revenue, or return on advertising spend.

To the maximum extent permitted by applicable law, Market Post will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to the Services is limited to the greater of (a) the amount of credits paid by you to Market Post in the 12 months preceding the event giving rise to the claim, or (b) IDR 10,000,000.

You agree to defend, indemnify, and hold harmless Market Post and its officers, employees, and contractors from any claim, damage, or expense (including reasonable legal fees) arising out of your Content, your violation of these Terms, or your violation of applicable law or third-party rights.

• You may close your account at any time from the Admin Console or by contacting support.
• We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if we reasonably suspect fraud, security risk, or misuse.
• Sections that by their nature should survive termination (e.g. Content license required to complete ongoing orders, Disclaimers, Limitation of Liability, Indemnity, Governing Law) will remain in effect.

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms will be submitted to the exclusive jurisdiction of the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan), unless otherwise required by mandatory consumer-protection rules in your place of residence.

We may update these Terms from time to time. Material changes will be announced in-product and via email to account owners at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

Legal notices: legal@marketpost.app
General inquiries: hello@marketpost.app